EPR is one of the leading research agencies working in the water industry with unrivalled experience over 20 years, a period which has seen the market develop from public sector monopoly to full competition. The depth of our involvement has allowed us to develop a detailed understanding, not only of the working of the industry but also of the needs and expectations of its customers. We have also undertaken research in other utility sectors, gas electricity and telecoms, in both business and domestic markets
Research topics have included:
- customer satisfaction research, tracking and ad hoc
- complaints handling
- metering and meter reading
- strategic planning and Ofwat periodic reviews
- guaranteed standards and regulatory matters
- advertising and marketing
- pricing and billing
- water quality issues such as taste and hardness
